Return & Refund Policy | Croft & Co. Home
Effective Date: July 2025
Last Updated: July 29, 2025
Return Eligibility
Return unused items within 30 days of delivery for a full refund.
Product Condition
- Unused, original condition
- Original packaging
- Proof of purchase required
Damaged or Incorrect Products
Contact us within 48 hours with photos. Free replacement or refund — no return required for damaged items.
Non-Returnable Items
- Opened or used items
- Items missing packaging
- Final-sale items
Return Process
- Email info@croftcop.store with order number
- We respond with instructions
- Ship using trackable method
- Refund in 3-5 business days
Return Shipping
Customer pays for change-of-mind returns. Prepaid labels for damaged/incorrect items.
Exchanges
No direct exchanges. Return for refund and place new order.
Order Cancellation
Contact us before shipping to cancel.
Contact
Email info@croftcop.store.